Manufacturer Warranty Repairs from our Workshop
Warranties are sometimes more generous than your statutory rights, and can give you an extra option to resolve problems with a product. Manufacturers often use the name guarantee and warranty interchangeably. However, there is a difference.
Guarantees are usually free and offered by the manufacturer. They are an assurance regarding quality / lifespan with a promise to repair or replace if the product doesn’t live up to billing. Often, companies require you to fill out a registration card to validate the guarantee.
Warranties are similar to an insurance policy and are often not free. Standard and extended warranties may last longer than guarantees and may offer wider protection in cases of accidental damage.
Fixation can undertake manufacturer warranty repairs on Canon, Nikon, Sony, Tamron & Profoto equipment. To ensure an estimate is not raised on your warranty repair, please provide a proof of purchase (and preferably a warranty card, if applicable) when you send or bring your repair in.
Some repairs must be returned to the manufacturer for repair under warranty. Sigma lens repairs must be returned to Sigma for repair under warranty and Canon pro-video equipment is all repaired by Canon. Visit our repair pages for more information on each brand’s warranty repairs.
What is covered by a warranty
Most warranties will not cover damages by accident, misuse, un-authorised repair, dropping, improper care or storage, or damages resulting from sand or water, or misalignment of optical axes caused by dropping or shock. All warranties are subject to manufacturer’s own terms and conditions (confirmed on inspection only) and please note that in most cases warranties are not valid on grey import goods, so repairs to such are likely to be chargeable.
Warranty Cards
A warranty card is sometimes issued at the time of original purchase. Warranties are normally non-transferable and are not reissued. Each manufacturer documents its warranties slightly differently: Extended warranties from Sony come with a credit-card size warranty card. Nikon extended warranties come with additional documentation. Canon sometimes offer a two year warranty on new products without any additional paperwork.
If your equipment has failed and it may still be under warranty. Contact us and we will let you know what we need to make a successful claim.
For more information read our guide to testing your sensor at home.